Firstly a big thank you for coming on board with WonderBars we very much look forward to working with you and doing our best to help drive more enquiries to your venue to ultimately increase revenue for you.
Once we have your venue set up and live on the platform you will start to receive booking enquiries.
- The booking enquiry notification email will be sent to you every time you receive a new enquiry. (the enquiry will be sent to the email address given to us at the time of set up if you need to change this please contact us at firstname.lastname@example.org)
New Booking Enquiry Notification Email (sample below)
It is possible that the same person could submit an enquiry for two or more of your venues at the same time (or within one order). In this case you will receive the one notification email but with both booking enquireis listed separately see below. Depending on how you manage these it is important to remember from the user perspective they may not be aware that you own both venues. In the example below the same person has submitted a booking enquiry for two venues from one group company.
Where is the contact’s name?
At the top of the email notification it says
“You have received an order from NAME. The order is as follows:”
What information is contained in the booking enquiry details?
Order# ( DD/MM/YYYY plus date order was placed)
Each time a booking enquiry is submitted via WonderBars it generates a unique order number. This can be used as a reference number.
An Order contains a Booking Enquiry. In each booking enquiry you will see
- The Name ofthe Venue
- Booking Date: (This is the requested date)
- Booking Time: (This is the requested time)
- Persons: (This is the requested number of people)
- Booking ID: (Unique reference number for the individual booking enquiry)
Why is there a price?
When the price is set at €0.00 this means that there is no price associated with this product. (The product = a reserved area).
We will be developing the ability for you to make and create offers specifically for groups and each offer will have a quoted price.
Engagement Party Offer 1 Reserved Area with Finger Food plus arrival drink for minimum 10 people = €15 per person (Minimum spend €150)
Corporate Offer 2 Reserved Area with a Whiskey Tasting Masterclass minimum 10 people = €50 per person (Minimum spend €500)
Tour Group Offer 3 2 course Traditional Set Menu including a pint of Guinness minimum 15 people = €30 per person. (Minimum spend €300)
(The user is always told prices are estimates and should not be relied upon as final amounts)
This is the email address provided to WonderBars exactly as it was entered by the user
This is the telephone number provided to WonderBars exactly as it was entered by the user
What are Notes?
Notes have been added by the contact person. This is where the contact person can add in a specific message about their booking that they wish to communicate to the venue. Notes will generally contain questions from the contact person such as “Do you provide finger food? Can I book the area beside the window” etc..
(The notes section only appears if a booking enquiry was submitted with notes)
Does WonderBars Process Payments?
No. WonderBars sends the booking enquiry to you. We do not process any payments (including deposit payments) on your behalf. All payment transactions required are made between you and the customer/user.
It is up to you the venue if you wish to accept or reject a booking enquiry. In all cases we ask that you reply to the person who made the booking enquiry with an answer within 24 hours or as soon as possible.
Users of the site are informed that venues will reply to an enquiry typically within 24 hours. The quicker the response time the more likely it is you will be able to secure the booking. Please remember that users of the site can submit booking enquiries to many venues so the sooner you can respond the more chance you have to securing the booking for your venue.
How do I reply to an enquiry?
In the booking notification email you have all the details you need. You can contact via email or telephone number (both must be provided by the user at the time of making an enquiry).
Reply to booking enquiry by email
Please Note: Do not hit “Reply To” to the WonderBars email notification email as your reply will go back to WonderBars and not to the person who made the booking enquiry. You must copy and past the email address from the WonderBars email notification and compose a new email in response to their enquiry.
In order to use the website and according to our Terms & Conditions a user of the site must be at a minimum over 18 years of age.
Venue booking terms
All booking enquiries are subject to each venues booking terms & associated policies. It is the venues responsibility to ensure a group booking are made aware of your terms & policies.